COMMUNITY GUIDELINES

1. Who these rules cover

These Guidelines apply to every user, host, co-host, room title, profile, live contribution, poll, vote, Clash Mode contribution, report and other interaction on Fans Clash. They apply alongside the Terms and Conditions. The platform is for people aged 18 or over.

2. What we encourage

• strong but relevant sporting opinions;
• fair challenges to another person’s argument;
• good-humoured club rivalry and ordinary football banter;
• giving other speakers a reasonable opportunity to contribute;
• criticising performances, decisions and ideas without targeting someone’s identity; and
• reporting genuine safety or conduct concerns in good faith.

3. What is not allowed

Threats and violence

Threatening, glorifying or encouraging violence; wishing serious harm on someone; or sharing instructions intended to facilitate harm.

Hate and discrimination

Attacking, degrading or excluding people based on race, ethnicity, nationality, religion, sex, gender, gender identity, sexual orientation, disability, age or another protected or personal characteristic.

Harassment and bullying

Repeated targeted abuse, intimidation, humiliation, unwanted sexual remarks, dog-piling, stalking or encouraging others to target someone.

Private information

Sharing or threatening to share home addresses, private contact details, financial information, identity documents, precise location or other sensitive information without lawful authority.

Sexual or exploitative content

Pornography, sexual exploitation, non-consensual intimate material, sexual threats or content involving minors.

Illegal or dangerous activity

Fraud, scams, illegal betting, match manipulation, terrorism, criminal coordination or instructions intended to enable serious wrongdoing.

Impersonation and deception

Pretending to be another person or organisation, misleading users about affiliation, or operating coordinated fake accounts.

Rights infringement

Unauthorised copyrighted broadcasts, music, commentary or clips; trade mark misuse; or material that violates privacy, publicity or other rights.

Spam and manipulation

Repeated irrelevant promotion, phishing, malware, artificial vote or ranking manipulation, disruptive audio, bots or attempts to interfere with the Service.

Ban evasion

Returning after a ban without permission, helping another person evade enforcement or retaliating against reporters, hosts or moderators.

4. Live-room conduct

• Wait to be invited to speak and follow the host’s reasonable directions.
• Do not shout over others, deliberately dominate the room or repeatedly disrupt the speaking queue.
• Do not play copyrighted broadcasts, music or other audio you are not authorised to share.
• Do not privately record or rebroadcast a room without all required permissions.
• A host may mute or remove a participant to keep the room safe, lawful and usable.
• A host’s decision in a live room is operationally final for that session; serious concerns can still be reported to Fans Clash.

5. Recording notice

Fans Clash does not routinely record rooms at launch. If a room is recorded, a clear notice and active recording indicator must be displayed. Users who do not want their voice included should not speak and may leave. Permitted purposes for recorded material appear in the Terms and Privacy Policy.

6. Reporting and moderation

Use the in-app report control to report an abusive user or inappropriate content. You may also contact support@fansclash.app. Hosts can mute or remove participants from a room, and administrators may suspend or permanently ban accounts. Fans Clash does not currently provide a user-controlled blocking feature. Do not submit knowingly false or malicious reports. Provide enough detail for the issue to be reviewed, but do not place yourself at risk to collect evidence.

If there is an immediate threat to life or safety, contact local emergency services first. Fans Clash is not an emergency service.

7. Enforcement

Action depends on seriousness, context, history and risk. Fans Clash may use one or more of the following:

1. A reminder or formal warning.
2. Muting or removal from a room.
3. Removal or restriction of content or features.
4. A temporary account suspension.
5. A permanent ban and reasonable measures to prevent evasion.
6. Referral to a platform provider, rights-holder, regulator or law-enforcement authority where appropriate.

Serious threats, hateful conduct, sexual exploitation, fraud, doxxing, repeat abuse or ban evasion may result in immediate permanent action. Fans Clash may preserve relevant information where necessary for safety, enforcement or legal claims.

8. Appeals

A user may appeal a suspension or permanent ban by emailing support@fansclash.app with the profile name, account email and a concise explanation. Appeals are reviewed where reasonably practicable. Repeated, abusive or substantially identical appeals may be closed without further response.

9. Hosts and administrators

Hosts are expected to apply these Guidelines consistently, avoid retaliatory moderation and escalate serious issues. Administrators may override room-level decisions, suspend or permanently ban accounts, preserve evidence and take steps needed to protect the community.

10. Changes and contact

We may update these Guidelines as the community and Service develop. Questions and reports can be sent to support@fansclash.app. Postal address: Harry Holloway, trading as Fans Clash, 8–10 Welling Way, Welling, Kent DA16 2RJ, United Kingdom.