Fans Clash is an 18+ live sports-audio community. We do not sell personal information or use third-party advertising trackers. This policy explains the information needed to operate, secure and moderate the Service.
1. Who we are
Harry Holloway, trading as Fans Clash (“Fans Clash”, “we”, “us” or “our”), operates the Fans Clash mobile application, the website at fansclash.app and related services (together, the “Service”). For UK data-protection purposes, Harry Holloway, trading as Fans Clash is the controller of personal information processed through the Service.
Contact: support@fansclash.app. Postal address: 8–10 Welling Way, Welling, Kent DA16 2RJ, United Kingdom.
2. Scope and eligibility
This policy applies to users, visitors, hosts and other people who interact with the Service. Fans Clash is intended only for people aged 18 or over. We do not knowingly permit or collect information from anyone under 18. If we learn that an underage person has created an account, we will take steps to close it and delete the associated information.
3. Information we process
3.1 Information you provide
- Account information: email address, password credential or authentication token, profile name and confirmation that you are aged 18 or over.
- Profile information: profile picture and the club you support.
- Community activity: rooms joined or hosted, speaking requests, live contributions, polls, votes, Clash Mode participation, results, rankings and other interactions.
- Audio: live microphone audio when you choose to speak. At launch, Fans Clash does not routinely record rooms. If recording is enabled for a room, a clear notice and recording indicator will be shown.
- Safety and support information: reports, moderation decisions, appeals, correspondence and anything you send to support.
- Authentication information: information supplied through Sign in with Apple or Google, such as the provider identifier, name and email made available under your chosen settings.
3.2 Information processed automatically
Fans Clash and its service providers may process technical information needed to operate the Service even though Fans Clash does not currently use a separate analytics, advertising or tracking product. This may include:
- IP address, timestamps, login and authentication events, security events and server logs;
- device type, operating system, app version, language, network and connection information;
- internal account, session, room and notification identifiers; and
- diagnostic, performance and error information generated by the infrastructure used to deliver live audio, authentication and notifications.
The exact information can depend on the device, operating system, authentication method and provider configuration. Fans Clash will update this policy and its app-store privacy disclosures if its practices change.
4. How and why we use information
| Purpose | Typical information | UK/EEA legal basis |
|---|---|---|
| Create and manage accounts | Account, profile and authentication data | Contract |
| Provide rooms, live audio, polls and rankings | Profile, audio and community activity | Contract |
| Operate notifications requested by users | Notification identifier and room activity | Consent or contract |
| Moderate, investigate reports and enforce rules | Community activity, audio where recorded, reports and logs | Legitimate interests; legal obligation where applicable |
| Secure, troubleshoot and improve reliability | Technical, diagnostic and usage information | Legitimate interests |
| Respond to support and rights requests | Contact details and correspondence | Contract, legitimate interests or legal obligation |
| Record and reuse room content when enabled | Voice, profile name, likeness and room contribution | Consent, contract and/or legitimate interests as stated in the room notice |
| Meet legal duties and defend claims | Relevant account, safety and correspondence records | Legal obligation or legitimate interests |
Where we rely on legitimate interests, those interests include operating a safe and reliable community, preventing abuse, protecting users and Fans Clash, and understanding whether core features work. We balance these interests against users’ rights. Where consent is the basis, it can be withdrawn for future processing without affecting processing already carried out lawfully.
5. Live audio and recordings
Microphone access is requested only when needed for speaking. Listening does not require microphone access. Live audio is transmitted through LiveKit so other room participants can hear it. Fans Clash does not routinely record rooms at launch.
A room may be recorded only when the feature is enabled and users receive clear notice. A visible indicator should remain present while recording is active. If you choose to enter or speak after receiving that notice, the recording may be used to:
- produce highlights, transcripts, captions, summaries and social-media clips;
- advertise and promote Fans Clash, its rooms, hosts and partnerships;
- investigate complaints, enforce rules and protect safety;
- train and assess hosts and improve the platform and audio experience;
- conduct internal research and analytics; and
- create commercial or sponsorship content consistent with the room notice, the Terms and applicable law.
We will not secretly record a room. If you do not wish to be included, do not speak in that recorded room and leave if preferred.
6. Sharing and service providers
We share information only as needed to operate the Service, comply with law, complete a business transfer or protect rights and safety. Current core providers include:
- Supabase — authentication, database and storage infrastructure;
- LiveKit — real-time live-audio infrastructure;
- Expo — app infrastructure and push-notification delivery;
- Apple and Google — optional account authentication and relevant platform services; and
- email, web-hosting and professional advisers where necessary for support, operations or legal compliance.
These providers act under their own terms and/or as processors or independent controllers, depending on the service. We require appropriate protections where they process information for us. We may disclose information when required by law or reasonably necessary to protect users, the public or Fans Clash. We do not sell personal information.
7. International transfers
Fans Clash’s principal database and live-audio deployment are configured in Europe. Some providers, support teams or systems may nevertheless process information in other countries. Where required, we use recognised safeguards such as adequacy regulations, approved contractual clauses or other lawful transfer mechanisms.
8. Retention
| Information | Typical retention |
|---|---|
| Active account and profile | For the life of the account |
| Account deletion request | Deleted or anonymised within 30 days, subject to lawful exceptions |
| Backups containing deleted data | Isolated from normal use and overwritten within 90 days where technically practicable |
| Routine service and security logs | Normally up to 12 months |
| Reports, moderation and appeal records | Normally up to 24 months; longer where needed for serious safety issues, repeat abuse or legal claims |
| Support correspondence | Normally up to 24 months after closure |
| Future ordinary room recordings | Normally up to 90 days unless selected for an authorised clip, complaint, safety investigation or legal purpose |
| Published promotional clips | Until no longer required, rights expire, or a valid removal request is accepted |
We may retain limited records for longer where required by law, necessary to establish or defend legal claims, or necessary to prevent a permanently banned user from repeatedly returning. When possible, retained information will be restricted or de-identified.
9. Account and data deletion
Users can initiate permanent deletion from account settings in the app. We may require reauthentication to prevent unauthorised deletion. Deletion includes the account, profile picture, authentication record and associated personal content, subject only to limited lawful exceptions. Sign in with Apple credentials must be revoked as part of the completed deletion process. See our Account and Data Deletion Policy.
10. Your privacy rights
Depending on where you live, you may have rights to be informed, access your information, correct it, delete it, restrict or object to processing, receive portable data, withdraw consent and complain to a regulator. These rights are not absolute and lawful exceptions may apply. Email requests to support@fansclash.app. We may verify your identity before responding.
UK users may complain to the Information Commissioner’s Office at ico.org.uk. Users elsewhere may contact their local data-protection authority.
11. Security
We use reasonable technical and organisational measures intended to protect information, including access controls and provider security features. No internet service is completely secure. Use a strong unique password and promptly tell us if you suspect unauthorised account access.
12. Notifications and communications
Service messages may be sent where necessary to operate an account. Push notifications are optional and can be controlled through device settings and any controls provided in the app. We will obtain any consent required before sending direct marketing, and users can opt out at any time.
13. Automated decision-making
Fans Clash does not currently use personal information to make solely automated decisions that produce legal or similarly significant effects. Rankings, votes and automated feature outputs do not replace human review of account suspensions or appeals.
14. Changes to this policy
We may update this policy as the Service changes. Material changes will be communicated through the app, website, email or another reasonable method. The date at the top shows the latest revision.
15. Contact
Privacy questions and rights requests: support@fansclash.app. Postal address: Harry Holloway, trading as Fans Clash, 8–10 Welling Way, Welling, Kent DA16 2RJ, United Kingdom.